Papers with dialogue act classification
Augmenting Small Data to Classify Contextualized Dialogue Acts for Exploratory Visualization (2020.lrec-1)
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| Challenge: | a new corpus of conversations is being developed to support data visualization exploration . we use data augmentation to improve our methods for dialogue act classification . |
| Approach: | They propose to use a corpus of conversations to annotate contextualized dialogue acts . they highlight how thinking aloud affects interpretation of dialogue acts in the context . |
| Outcome: | The proposed AI can support visualization exploration with a small corpus of conversations . the proposed AI outperforms existing models in terms of performance and performance . |
A Context-based Approach for Dialogue Act Recognition using Simple Recurrent Neural Networks (L18-1)
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| Challenge: | Existing models of dialogue act classification work on the utterance-level and only very few consider context. |
| Approach: | They propose to use a character-level language model to classify dialogue acts without context . they find that the preceding utterances are a context of the current utterant . |
| Outcome: | The proposed method improves on the Switchboard Dialogue Act corpus . it includes context and leads to 3% higher accuracy . |
InterroLang: Exploring NLP Models and Datasets through Dialogue-based Explanations (2023.findings-emnlp)
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| Challenge: | Recent work on NLP explainability methods lacks a dialogue-based interpretability framework that can convey faithful explanations in human-understandable terms. |
| Approach: | They adapt the conversational explanation framework TalkToModel to the NLP domain and add new NLP-specific operations such as free-text rationalization to illustrate its generalizability. |
| Outcome: | The proposed framework can be used to explain models on three NLP tasks and is generalizable to different datasets, use cases and models. |
NatCS: Eliciting Natural Customer Support Dialogues (2023.findings-acl)
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| Challenge: | Existing task-oriented dialogue datasets do not reflect the expected characteristics of real customer support conversations. |
| Approach: | They propose to collect real customer service conversations from real conversations . they show that dialogue act annotations provide more effective training data . |
| Outcome: | The proposed approach is more representative of real human-to-human conversations compared to existing dialogue datasets . the proposed approach can be used to facilitate open research in natural dialog systems . |